No posting the last few days because I’ve been getting home late. Between that and getting into (and possibly injuring myself during) snowball fights, I haven’t been the most on top of it person when it comes to my computer duties.
Bad me. I would hate for Kate R. to have to follow through with her threats to write letters since currently she doesn’t have my real name (something y’all don’t get that until after I get my severance check), and would instead come across as dotty. I’ve made my official decision not to stay with the company. The only openings they had for me all involved not handling books, and a life that is not centered around direct retail interactions (and standing all day) appeals to me on many levels. On the advice of the wonderful Nancy Marmolejo, I’ve decided to move forward with my plan to start a business teaching authors how to reach booksellers, and booksellers how to reach authors (if there is any market for it) on a part-time basis. Meanwhile I need to find a full-time job with regular hours (something the retail world doesn’t believe in), so that coming home with the feeling like a train hit me will no longer be a regular occurrence.
Not that I’ve felt that way lately, because here’s the funny thing: most of the work—the running, the guessing—in a bookstore is finding, shelving, and shifting books. It’s the crunch to get the new stock out on time, creating room for that new stock to go, and finding space in overstock while balancing on one toe on the top of the ladder. It’s the uncertainty of a system that doesn’t update right away leaving you wondering if the book the customer wants is still in the store. It’s the rush to answer the demand in the customer’s voice. That always something to do, something to move urge is gone. All the stock is out front, the remaining overstock negligible. We either have the books they’re looking for, or we don’t, and we won’t be getting anything else in between now and close. We can answer questions about books released after December 26th easily and with the sure belief that no, we don’t have it. Never got it in. Who knew “no” could be such a freeing thing to say?
Our customers’ habits have changed as well. As soon as they learned that we were closing, those people who barely made it past the front of the store and the new releases have started browsing, looking for treasures that they never thought to grab before. One of my regulars is using the store closing discount to fill in holes in her collection, another to give books he wouldn’t have otherwise picked up a try. For every customer we immediately lost upon the announcement of no new stock, three more have sprung up in their place. Sure, they’re vultures, but their money is good and the books are going to be read and loved.
And that’s all that really matters isn’t it?
But along with the stress, most of the fun is gone too. There is nothing like opening a box and realizing it has something new inside, something you’ve never touched or read before. From the tactile pleasure that comes from paper grade and deckled edges to the emotional high of seeing a new book by an author you love, it’s this bibliophile’s drug fix of choice. For me, there was always the added kick of knowing I touched it first, had the chance to flip through street dates before they were available to the customers. Now that those days are gone, the drive that got us through the work day—tempering weird customer behavior and bad news—is gone as well.
Maybe there really were opiates in the ink…or maybe it was something a bit less downing.
That need to touch, to know, almost makes me want to linger. Almost makes me want to take a transfer to inventory management or walk down the street to one of the other book companies (both chain and independent) in the area, but then I remember:
Retail sucks. Your entire life is based on the whims and temperaments of the customers you have to greet face to face, and you’re either praised for your knowledge or downgraded to a faceless “girl” or “boy” when you can’t produce. There is nothing as demeaning as having some older woman or man say to you, “Girl. Girl! How hard is it to find my book?!”
About as hard as it is to look at my name tag, apparently.
And after seven years of seasonal to part-time to full-time to management, I just don’t want to have another day where I have to strap on a lanyard or a name tag and the first words out of my mouth are, “Hi, can I help you find anything today?”
(Replacing that “can” with “may” for those people who look like grammar sticklers, of course.)
One of my customers—one who regularly scares the bejeezus out of all of us with his weird habits, mood swings, and promises to see us at the rapture—wants us to all go apply at the competing chain store a couple miles away. All of us except for the few he thinks are possessed by Satan (something you can identify in people thanks to some helpful indicators like a preference for black clothing or long direct eye contact), that is. And while one part of me is happy that he had a good experience despite our fear of whatever horrible thing will come out of his mouth next, another part of me wants to yell “Not a snowball’s chance in hell, Mister,” and run far, far away.
Like to Australia.
Which I just can’t do since all the research I’ve put into starting my possible business would be useless in the land down under. Not to mention it would be really hard to get mail from the post office box I’m trying to set up.
Think of the forwarding fees.